Contact

Do you have any questions or need help? We are here for you.

• Email: sales@explorego.io
• Customer service hours: Every day 7:00 AM – 10:00 PM (Mexico City time)

Frequently Asked Questions (FAQ)

How do I receive my eSIM?

Once your payment is confirmed, you will receive an email with your activation code and installation instructions within a few minutes.

Is my device compatible with eSIM?

Most modern smartphones are compatible with eSIM. We recommend checking your device settings or consulting with your manufacturer before purchasing.

Can I use my eSIM on multiple devices?

No. Each eSIM is linked to a single device and cannot be transferred once activated.

When does my plan's validity period begin?

The validity period begins the moment you activate the eSIM on your device, not at the time of purchase.

What should I do if I don't receive my activation code?

Check your spam or junk folder. If you cannot find it, contact us via WhatsApp or email and we will resend it to you immediately.

Do I need internet to install the eSIM?

Yes. We recommend installing and activating your eSIM before traveling or while you have a stable WiFi connection.

Can I keep using WhatsApp with my number?

Yes. Your WhatsApp will continue to work normally even if you use a data eSIM.

🌍 ExploreGo offers international connectivity for travelers in over 100 destinations.

Refund Policy

Since our products are delivered digitally and immediately, we apply the following policy:

• Full refund: If the activation code was not delivered or does not work, we will process the corresponding refund.
• No refund: Once the code has been activated on a device, returns are not possible.
• Special cases: If you have a technical problem or a particular situation, contact us and we will evaluate it on a case-by-case basis.

To request a refund, write to us at soporte@explorego.com with your order number.

Digital Delivery Policy

• All our products are digital eSIMs; no physical product is shipped.
• The activation QR code is delivered via email after payment confirmation.
• The delivery time is a few minutes and may take up to a maximum of 30 minutes after payment is confirmed.
• Make sure to enter your email address correctly when purchasing.
• If you do not receive your eSIM within that time, contact us immediately.